Imaging Analyst PACS Admin (REMOTE)
Company: Trinity Health
Location: Livonia
Posted on: September 18, 2024
Job Description:
Employment Type:Full timeShift:Day ShiftDescription:SO_Imaging
Analyst I - supported CPACS and RPACS as well as other third party
applications such as Laurel Bridge, Terarecon, Powerscribe, MIM,
Muse and others. This is a fully remote position.POSITION
PURPOSEResponsible for the technical administration of digital
imaging information systems and technologies and the day-to-day
support of users of these systems and technologies. Possesses a
comprehensive knowledge of imaging (Radiology, Cardiology, Surgery,
Endoscopy, etc.) technologies and the departmental operations that
utilize them. Participates in imaging information system and
technology projects and will occasionally lead small-scale projects
at their primary site. Provides a track record of superior
technical problem identification and resolution abilities and will
execute resolution steps with minimal oversight. Possesses a track
record of excellent customer service skills as supported in
feedback by internal and external customers. ESSENTIAL
FUNCTIONS
- Knows, understands, incorporates and demonstrates the Trinity
Health Mission, Vision, and Values in behaviors, practices and
decisions.
- Provides day-to-day technical support of digital imaging
information systems and technologies and customer support of the
users of these systems and technologies with moderate
oversight.
- Assumes responsibility for scheduled and unscheduled
maintenance of hardware and software systems as assigned.
- Performs quality assurance, performance verification and
preventative maintenance procedures according to program
standards.
- Performs complex system administrative functions (e.g., system
table build functions, patient and exam merges, manual routing of
imaging studies, system performance monitoring, storage queue
management, etc.).
- Schedules and performs structured and ad hoc training of
physician, technologist and other end-users with moderate
oversight.
- Identifies problem and/or opportunity for improvement, develops
documentation and communicates new procedures and processes that
contribute to the optimal use of digital imaging information
systems and technologies.
- Maintains appropriate understanding of imaging department
policies and procedures and the compliance required while providing
support.
- Initiates remedial and/or system development action by vendors
through the consistent use of the vendor specific remedial
action/system development request system.
- Provides after-hours on-call support for the immediate
resolution of critical/emergency system issues with appropriate
supporting protocol in place.
- Maintains a high level of customer satisfaction as supported in
the customer satisfaction surveys.
- Communicates effectively with end users regarding status of
system issue resolution.
- Functions as a contributing member of the Digital Imaging
Technology program and TIS.
- Fosters a positive and productive work environment with
co-workers, customers and vendors.
- Identifies personal and workgroup professional development
needs (i.e., includes independent research, attend training and/or
conduct training related to insufficient subject area) and takes
appropriate action to fulfill these needs.
- Demonstrates flexibility in accepting work assignments and
models team behavior conducive to work team environment.
- Travels between hospital facilities, its subsidiaries and
affiliates, Trinity Health Corporate offices, vendor locations and
other sites as required.
- Maintains current knowledge of regulatory standards which may
impact utilization of assigned applications.
- Works with responsible end-users to ensure downtime policies
and procedures are in place, rehearsed and executed when
necessary.
- Utilizes TIS service request tracking system in accordance with
departmental policy.
- Attends and actively participates in user groups and
professional organizations to enhance professional knowledge of
imaging informatics and technology industry.
- Responsible for all duties as assigned.
- Maintains a working knowledge of applicable Federal, State and
local laws/regulations; the Trinity Health Integrity and Compliance
Program and Code of Conduct; as well as other policies and
procedures in order to ensure adherence in a manner that reflects
honest, ethical and professional behavior.MINIMUM QUALIFICATIONS
- Associates degree in computer sciences, medical imaging related
discipline or equivalent experience in a healthcare technical
support role.
- Thorough understanding of the supported digital imaging
information systems and technologies and their utilization in
hospital operations.
- Possess a comprehensive understanding of imaging departmental
processes, various imaging modalities and how they
interface/integrate/interact with one another.
- In-depth knowledge of computer networking fundamentals
including network components, capabilities, limitations and
functions.
- Proven track record of excellent customer service skills in a
technical support role.
- Demonstrates superior skill with technical problem
identification, reporting, tracking, resolution and documentation
with moderate supervision.
- Ability to identify technical and operational risks to the
performance of supported imaging information systems and
technologies and take proactive steps to mitigate this risk.
- Proven high-level competence with hands-on troubleshooting and
problem remediation with personal computers, displays, peripheral
devices (scanners, modems, UPSs, etc.) and other electromechanical
systems.
- Extensive experience with the installation and support of PC
operating systems, client applications and PC utilities.
- Proven ability to interface and foster a positive working
relationship with radiologists, referring physicians, imaging
department associates, Clinical Engineering associates, system
vendors and other external entities.
- Must be comfortable operating in a collaborative, shared
leadership environment.
- Must possess a personal presence that is characterized by a
sense of honesty, integrity, and caring with the ability to inspire
and motivate others to promote the philosophy, mission, vision,
goals, and values of Trinity Health.PHYSICAL AND MENTAL
REQUIREMENTS AND WORKING CONDITIONSThis position operates in a
typical office environment. The area is well lit,
temperature-controlled and free from hazards. Incumbent
communicates frequently, in person and over the telephone, with
people in a number of different locations on technical issues.
Manual dexterity is needed in order to operate a keyboard. Hearing
is needed for extensive telephone and in person communications. The
environment in which the incumbent will work requires the ability
to concentrate, meet deadlines, work on several projects at the
same period and adapt to interruptions. The incumbent must be
capable of traveling in the course of completing project
assignments. Frequent over time is required to meet deadlines.Must
be able to set and organize own work priorities, and adapt to them
as they change frequently.Responsible for 24x7x365 application
availability and client support.Must be able to travel to the
various Trinity Health sites (20%) as needed (may or may not
apply).Our Commitment to Diversity and Inclusion Trinity Health is
one of the largest not-for-profit, Catholic healthcare systems in
the nation. Built on the foundation of our Mission and Core Values,
we integrate diversity, equity, and inclusion in all that we do.
Our colleagues have different lived experiences, customs,
abilities, and talents. Together, we become our best selves. A
diverse and inclusive workforce provides the most accessible and
equitable care for those we serve. Trinity Health is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
status protected by law.
Keywords: Trinity Health, Redford , Imaging Analyst PACS Admin (REMOTE), Professions , Livonia, Michigan
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